Returns, Refunds & Cancellation Policy

1. Order Cancellation

• You can cancel an order free of charge any time before it is shipped.
• To cancel, go to My Orders or contact our support team with your order number.
• Once an order is shipped, it cannot be cancelled but may be eligible for return as per the conditions below.

2. Return Window

Eligible products can be returned within 7 days of delivery, provided they are unused, unopened and in their original, sealed packaging with all tags and invoices intact.

3. Non-Returnable Items

For health and hygiene reasons, the following cannot be returned or refunded:

• Prescription medicines and any medicines, once delivered.
• Supplements, protein and consumables where the seal has been opened or broken.
• Skincare, beauty and personal-care products that have been opened or used.
• Products marked “non-returnable” on the product page.

This does not affect your rights in the case of a wrong, damaged, defective or expired product being delivered.

4. Eligible for Return / Replacement

You may request a return or replacement if you received:

• A wrong product (different from what you ordered).
• A damaged or tampered product.
• A defective or expired product.
• An incomplete order with missing items.

Please report such issues within 48 hours of delivery with photographs via our Contact page.

5. How to Initiate a Return

1. Contact us with your order number and reason for return.
2. Our team will verify eligibility and arrange a pickup or guide you on next steps.
3. Pack the item securely in its original packaging.
4. Once we receive and inspect the item, we'll process your refund or replacement.

6. Refunds

• Approved refunds are processed within 5–7 business days of the returned item passing inspection.
• Refunds for prepaid (online) orders are credited to the original payment method.
• For Cash on Delivery orders, refunds are issued via bank transfer or store credit, as you prefer.
• Shipping charges (if any) are non-refundable unless the return is due to our error.

7. Need Help?

For any return or refund query, reach our support team via the Contact page or email support@caremart.in. We're here to help.