Frequently Asked Questions

Browse or search for products, add them to your cart, and proceed to checkout. Sign in, choose a delivery address and payment method, then place your order.

We accept Cash on Delivery (COD) and secure online payments via Razorpay — including UPI, debit/credit cards, net banking and wallets.

Yes! Use code WELCOME20 for 20% off your first order, FLAT100 for ₹100 off orders above ₹999, or HEALTH10 for 10% off medicines & supplements. Apply them at checkout.

You can cancel free of charge any time before your order is shipped, from the My Orders page in your account.

Delivery is free on orders above ₹499. A flat fee of ₹49 applies to orders below ₹499.

Typically 2–4 business days for metro cities and 4–7 days elsewhere. You can track your shipment from the My Orders page once it ships.

Yes, we deliver to all serviceable PIN codes across India. Serviceability is confirmed at checkout based on your address.

Products that require a prescription are clearly marked. At checkout you'll be asked to upload a valid prescription, which our team verifies before dispatch.

Absolutely. Every product is sourced directly from authorised brands and licensed distributors — 100% genuine and sealed.

Eligible items can be returned within 7 days of delivery if unused and unopened. For hygiene reasons, medicines and opened consumables/cosmetics are non-returnable. See our Returns & Refund Policy for details.

Approved refunds are processed within 5–7 business days of the returned item passing inspection, credited to your original payment method.