Privacy Policy

CareMart (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you use our website and services. By using CareMart, you agree to the practices described here.

1. Information We Collect

Information you provide

• Account details — name, email address, phone number and password when you register.
• Order & delivery details — shipping address, billing information and contact number.
• Prescriptions — for prescription medicines, the prescription images you upload at checkout.
• Communications — messages you send us through the contact form or support channels.

Information collected automatically

• Device and browser information, IP address and general location.
• Usage data such as pages viewed, products browsed and items added to cart.
• Cookies and similar technologies used to keep you signed in and remember your cart.

2. How We Use Your Information

• To process, fulfil and deliver your orders.
• To verify prescriptions where required by law before dispensing medicines.
• To provide customer support and respond to your queries.
• To send order updates, shipping notifications and (with consent) promotional offers.
• To prevent fraud, secure our platform and comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We share it only with:

• Payment partners (e.g. Razorpay) to securely process payments. We never store your full card details.
• Logistics partners (e.g. ShipMozo and associated couriers) to deliver your orders.
• Regulatory authorities where disclosure is required by applicable law.

4. Data Security

We use industry-standard security measures including encryption in transit, hashed passwords and access controls to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

• Access, update or correct your account information at any time from your account dashboard.
• Request deletion of your account and associated personal data, subject to legal record-keeping requirements.
• Opt out of marketing communications via the unsubscribe link or by contacting us.

6. Cookies

We use cookies to keep you logged in, remember your cart and improve your experience. You can disable cookies in your browser settings, though some features may not work correctly.

7. Children's Privacy

CareMart is intended for users aged 18 and above. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the revised “last updated” date.

9. Contact Us

For privacy-related questions, email us at privacy@caremart.in or visit our Contact page.